I've a flashing green light on my hub, no broadband or phone. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Plug your Hub into the mains. See moreVirgin Media Hub 5 Phone Light. Red Light. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You can see examples of more lights and what they mean on the Virgin Media. 0 red light constantly on. Should m. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Orange light on Hub 3. Excludes broadband faults and broadband network outages. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Options. Thank you so much for your post and welcome to the community forums, it's great to have you here. Select the option next to Enable Modem Mode. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Depending on your area. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. 2. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. It may also flash green when the Hub is performing a software update. Tried switching it off for a while and resetting it but the red light still remains. 168. A flashing red power light signals that there’s an issue that needs addressing. When the power light is solid white, it indicates that the hub is on and working correctly. Wait a few minutes for the Hub to clear its settings and reboot. The power light of the Virgin Media Hub 3. Solid green: The Hub 5 is connected to the. Router/WiFi mode is junk, the VM WiFi is totally rubbish. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Options. Typically, extenders are linked through a wired port using an Ethernet cable. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. Flashing White – Booting/Connecting. Blue flashing light happens during the provisioning stage on a reboot. I’m going to do a hub factory reset. Shoppers find videos more helpful than text alone. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. . The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. My hub 3 is displaying a solid red light. Virgin Hub 5, red flashing light. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. The new Media Hub 5, which will begin rolling out to. I have tried hard and soft resets. Section 3: Virgin Media Hub 5 Lights 3. If I connect anything via the 2. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I’m no design expert, but I don’t think LACK of a signal is the best way to show. Call equipment activation on 0800 953 9500. 1. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. I did have a billing issue, but that has been solved. Anonymous. Ethernet: Indicates the connection to the modem is working. 1, sign on and put it into modem mode. 1 & 2 Wireless. The Hub should now operate normally. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. 7. 3. Security matters. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. 4 REPLIES 4. Check out our guide - How to pay my Virgin Media bill. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Everyday. We do not make commissions. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Power on and set up your new router as per the manufacturers instructions 7. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Hi! My virgin internet is down. This just means the router is ready for use and can now be connected to other devices. Hi, My virgin WiFi Hub 3. If it’s red, this indicates that there’s a problem with your internet connection. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Click on enter and next. I now have a permanent orange light. Just installing and setting up a new hub 5, yes we do use a split network at 2. 1 technology, is designed to power the next-generation of connected devices – including modern. no idea what any of this means , will test the speed of wifi today when gaming Red Light. Blue – Waiting for WPS connection. Go to solution. Smug1to. Logging into the advanced settings (IP address in browser) says internet has registration failure. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. on 11-06-2023 18:32. 11-02-2023 13:45 - edited 11-02-2023 13:47. The mobile app says that the service around the area is fine. New to VM, got a Hub 5 but having a bunch of issues. Switched on and off. You'll then need to configure your equipment as per the manufacturer's guide. Hub3 flashing green lights. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. 1 ACCEPTED SOLUTION. _____________. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. to the Internet WLAN. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Solid white, dimmed: Everything’s okay. Hub 5 has a pulsing green light. 0. Phone. All the help says something about a telephone but I don’t have one so don’t know how to proceed. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Good morning, My virgin WiFi Hub 3. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Plug the cables into the Hub. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . - checked all cables, switches etc for loose connections. Check out the envelope in the top right hand corner for a private message from me. Thanks for that. All the other lights flashed green and then dissapeared but this light remains green. on 24-07-2022 14:45. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. Thanks for your help. Options. the connection - its just an ageing LED fading/failing over time. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. The password is printed on the bottom of the Hub. Different colours mean different things. We do not make commissions. The nearest exchange, located in Pleasington, is equipped to handle all of your internet needs. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Lights on Hub 3. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. You’ll know it’s ready when the white power light at the front of the Hub is on. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. 4. Click next. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. on 19-09-2023 03:59. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. The lights are: Power: Indicates the power is on and the router is working. Support tell me that this is fine and is an indicator of network status in the area. If this is causing problems, ask to have your old Hub reinstalled. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. This hasn't worked and the red light still shows and we get frequent drop outs of connection. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. A green light on your BT Hub indicates that things are going well. Virgin Media Hubs. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Middle – Ready (green/blue). Depending on your area and. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Just upgraded and received a hub 5 yesterday. We would like to show you a description here but the site won’t allow us. - Not all support team members are aware of this information when providing assistance. The Broadband light – indicates whether the internet. Boosters use the electrical mains circuit in your home to create a . 1) Access your hub on 192. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. 1 Kudo. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Wired Booster WiFi Booster. Options. Wait at least 2 minutes for your Pods' LEDs to stop blinking. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. It will also flash when the Hub is downloading new software. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. . Yellow flashing light on Hub 5. on 19-09-2023 03:59. The hub is in an open area and has shown no signs of overheating. Good morning, My virgin WiFi Hub 3. We do not make commissions. On VM's check status page it also shows that there is no service disruptions in my area. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. 5Gbps speed LAN (Ethernet) port. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Base LED The Base LED will be the only light that will stay on during normal operation. Virgin Media Super Hub 2. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. If that’s the case, simply. This means there’s an issue with the cable connections. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. It isn't on during normal use, but turns red if there is a problem. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. So first thing is to check for any “known network faults - Try in 2 places. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If it's still red then you need a replacement hub via a VM engineer. Virgin Media Hub 5 Phone Light. on 24-07-2022 14:45. . Claim up to three (if needed) with our WiFi guarantee. If it flashes red or stays on for more than two minutes, there’s a problem with your internet connection. Then, wait for 5-10 minutes for the Hub to start up. 3 Watts under standard load. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . on 01-12-2022 23:05. on 31-12-2022 12:53. on 16-05-2023 19:42. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. Use the recommended Deco App to connect the other units to the first. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Hub 5 blinking green base light. i have looked at the network log doesn't look good . perhaps the hub is not been added to your account. Joining in. I’ve reset the hub and checked all connections countless times and still nothing. If you see this color, there is no cause for alarm. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. This light flashes green when the Hub's downloading a software update. Thanks for this. Excludes broadband faults and broadband network outages. In response to VetB. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Open the computer it was connected to open a browser. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. Unlike range extenders, mesh networks rely on nodes that act as WiFi. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I've had a red light on my router foe months now. If it’s flashing green, it’s starting up. No help from the annoying call centre. It’s like a. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. Find out what all those lights on the front of your Virgin Media Hub mean . The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. Hub 4 flashing white lights. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Not applicable. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. Reboot the broadband Hub. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. We do not make commissions. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. I have tried switching it off for a few hours to let it cool down, that made no difference. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. Flashing White – Booting/Connecting. It normally is not a hub problem, but a VM cable/cab/network problem. Options. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Options. New to VM, got a Hub 5 but having a bunch of issues. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I'm sorry to hear about the issues with the red light on the hub. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. I believe it is having issues with the DHCP service. Options. That has to be done first before you can change the name and password. Not any SSID’s being broadcasted. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Orange LED is ok. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Flashing Green – Booting up. Don’t plug the power cable into a plug socket yet. 100. Virgin Media. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Stream from Virgin Media. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Then switch it back on. See where this Helpful Answer was posted. No lights are on. No internet -hub 4 flashing yellow light. g. If it’s flashing green, it’s starting up. The lights will blink when the wireless access point is operating normally. Check in 2 places. Solid Red – Internet connectivity issue. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. In fact, weak WiFi security has nothing to do with Virgin Media at all. One blue/red light behind the wireless button on the front panel. on 01-12-2022 23:05. 2 Internet Light. Not applicable. Orange LED is ok. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Sorry to hear of the permanent red light on your Hub 3. You can call it in on 0345-454-1111 or else wait for the forum team. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Options. Enter the password given to you. these are from yesterday and today. - Wi-Fi extender pods are currently. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This means that there is an issue with the telephone system. So got an Archer D2 plugged in and everything is super stable on that. Plug your Hub into the mains. perhaps the hub is not been added to your account. Try a reset as this. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. A red light means there is a problem somewhere. Regards . Thank you. This latest future-proof WiFi. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. Router/WiFi mode is junk, the VM WiFi is totally rubbish. . 1 ACCEPTED SOLUTION. 2. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If you are in modem mode on a Hub5 then the LED should be green not white. Options. Bottom – WLAN (green/blue). We do not make commissions. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. White power light is on and Internet lights are off. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Shortly after moving in I noticed my Hub 5 would do a full restart every night after midnight. 4Ghz. I have reset the hub by turning it on and off and also by using the pinhole on the back. Virgin said it was the new software update colour. Get the Hub ready by connecting the wires. Solid Red Light on Router on Hub 3. 2) Turn off the hub and disconnect any Ethernet cables. 13-12-2021 15:21. These short-term issues can happen when we’re working to fix some other network issues in the area, or when. No issues in area currently. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. 11-02-2023 13:45 - edited 11-02-2023 13:47. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Paul. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. Depending on your area and. Solid white (flashing): The Hub’s booting up. Here's what each one means. If the hub is white, it means it's in the process of. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. You could also try the web page status, but this is not recommended as it only covers. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Forum Team Options. We would like to show you a description here but the site won’t allow us. 0 Kudos. Red flashing LED means the hub has lost connection with the VM network. Router is well ventilated and cool. 28-04-2023 08:31 - edited 28-04-2023 08:33. Further exclusions & legal stuff apply. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). This latest future-proof WiFi. Are there any tests that forum staff can run to check whether the router is working correctly. Tudor. Virgin Media;. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Hi daveth2014, thanks for posting and welcome back to our community. Please can you try this for us: • Turn the power switch off on the back of the Hub. Speedon 01-05-2023 11:53. Turn the power switch off on the back of the Hub.